I am working for a company that uses ClickHelp for their documentation for several software products. I am still a contractor, and I work with five other technical writers from the company. So, we are six people working on six documentation projects and we need to collaborate a lot inside each project. I really like the topic statuses I can assign to see what's done, the e-mail notifications I get when someone assigns a topic to myself (for review, or for contribution), we use the Topic Comments a lot to capture tasks and feedback. It is also good to have the advanced filtering in the Table of Contents - I can see only the topics assigned to me, so I can focus on those and understand how many are yet to be done. Oh, and one more thing - ClickHelp Devs really do a good job at listening to our feedback, and adding new features to the product. I have a very positive experience with them! I use their AI assistants too, which has been very helpful with my tasks.

Our main issue was being able to keep all product documentation components in one place, be able to generate multiple manuals from that documentation set, and to be able to version the documentation for new product releases. ClickHelp does all of that easily, and more. We were able to import our existing content and within a few hours were publishing multiple completed docs. The ability to generate different output formats, particularly one that can be embedded in our product, allows us to have a single pane of glass for documentation that solves every one of our consumable requirements.