I like that all our documentation is in a single portal right now. And I can customize our portal according to company’s brand. It is convenient to update and publish separate topics one by one and not the whole project. The access can be personalized – I can give access to a specific project and assign particular topics to this person. There is a special dashboard, where all our projects, publications and different statistics are displayed which is very convenient and informative.

I like that our workflow became more structured and understandable. When you’ve finished with your writing part, you can give a reviewer access to a project and assign particular topics to this person. The reviewer can leave comments inside topics, and you’ll easily see them thanks to visual highlighting and easy navigation.

When we were thinking about migration from our previous tool, we were a little bit afraid. Imagine, you need to transfer all your content to another tool. With ClickHelp, it was not a problem. We just export our documentation and import it to ClickHelp. Our content was transferred very close to the original. We just fixed some styling and that’s all. If you have some worries, ClickHelp provides migration services.