CZ is an absolutely vital tool for me in the day-to-day work. It brings a lot of structure and prioritization benefits. Love the Command Center and Segments and how deep you can customize them + Bulk actions are the lifesaver.

I like the automation features and the ability for Churn Zero to integrate with established programs like Salesforce, Pendo, and others. In my experience, I have seen limited native integrations from other platforms, setting Churn Zero apart from the rest! Our teams have now utilized some of Churn Zero's automated features, helping to minimize manual touches for our growing books of business.

ChurnZero is easy to implement and administer. It does not require an FTE necessarily like Gainsight. New features are shipped regularly and CSM support is excellent.