ChurnZero allows for a lot of native integrations which is great if your customer data lives in a lot of different systems and tools. It can operate as a source of truth and a single source of information pertaining to your customers. The tool also allows for a tremendous amount of customizability allowing you to segment your customers in a myriad of different ways

The one source of truth for our customer's health has been game changing. Our KPIs are now more visible and trackable and our interventions for customers that are at risk of slipping through the cracks are powerful.

I really like how many native integrations it comes with and how personalized it can be. The churn scores, when calibrated correctly, can be a game changer to help prioritize how to tackle larger books of business. It can really help your team do more with less but it takes quite a bit of setup to make sure you're bringing in clean data to build out the dashboards and plays. Once it is set up correctly though, it can be incredibly powerful. The service has been great and our CSM is really responsive.