Our CSM is very responsive and hands on.

The hability to track the churnscore changes daily through the fight churn digest, the possibility to use playbooks, and scale the communications in 1 to many, and have it all in one place in order to take actions quickly, and more efficiently.

It provides a single view of a customer base by compiling all our different data sources into one. We can then simply track the performance of our customer accounts by segmenting them in a huge variety of ways and create alerts, plays and journeys based on our evolving business needs. Whenever we have questions or issues the support team are always responsive and provide clear guidance on the resolution path.