We've designed our ChurnZero deployment to ensure our CSMs are as efficient as possible with their time. ChurnZero ensures our team is engaging with the right clients at the right times. Our ability to acutely dial in our client health scores has allowed us to ensure that when a client is in need of attention we are aware...sometimes even before they are. The integrations available to our CRM, our call recording platform, and our finance system are invaluable. The ChurnZero team is always willing and able to assist, their support (to include Cassidy, our CSM) have been awesome to work with.

ChurnZero provides a 360 degree view of all the customers and helps the AM and CS teams to proactively monitor all the accounts. The tool is loaded with tons of useful features and integration capabilities.

On the customer tracking side it was awesome. Very robust, and good at tracking customer lifecycle, and building out automation for it.