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ChurnZero

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1,354 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
#1 in 1 categories
Grid® leader
Serving customers since
2015
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Dock

126 reviews

Product Description

Dock transforms the b2b buyer and customer experience by providing a single destination for clients. Instead of navigating multiple email threads, hidden attachments and random links, clients visit a personalized portal when they need something. The portals are easy for client managers to set up and host all of the key resources related to the relationship (links, pdfs, embeds, videos, action plans, etc.). Along the way, client managers get analytics to move deals and projects forward. With Dock, client managers save time and impress clients.

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1219
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ChurnZero Reviews

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Star Rating
1219
124
9
2
2
Natalia K.
NK
Natalia K.
01/12/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Transformative Customer Retention Solution

ChurnZero excels in its ability to streamline customer engagement through automated processes and insightful analytics. The platform's intuitive design allows for efficient tracking of customer behavior, enabling us to tailor retention strategies effectively. The comprehensive analytics provided by ChurnZero have proven invaluable, offering deep insights into customer interactions and preferences, ultimately empowering us to make data-driven decisions for improved customer retention
Yesenia A.
YA
Yesenia A.
01/11/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Churnzero for customer success.

I love how seamless it integrates with my other products. It is great to collaborate across teams for the same customer as all materials are stored and easily accessible.
Mike L.
ML
Mike L.
01/11/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Makes my work life 10x easier and more organized

I'm in ChurnZero every single day. I love the Command Center. It has all of my important tasks and to dos, my agenda for the day, and a breakout of custom segments that help me keep an eye on support ticket lead times, reviewing my upcoming client renewals, etc. I also love the new and improved Notes feature. A game changer that allowed me to finally move most of my client related tasks, notes and responsibilities into CZ. Plus, our CSM Hoawrd is the absolute best. :)

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HQ Location:
Washington, District of Columbia

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@churnzero

What is ChurnZero?

We're the Customer Success platform and partner for growing SaaS and subscription businesses.

Details

Year Founded
2015