One of my favorite features of Churn Zero is the automation of Plays and Journeys that can be triggered by various events or action within a customer segment. This is very helpful to making my customers feel that I am "in touch" and present with them more often. The Academy makes it really easy to learn how to use the system - I went from brand new to comfortable in about a week being already familiar with Salesforce and Hubspot systems and having a marketing background. Others may need longer if they are brand new to automation. The user community can be a great source for new ideas or posting questions for use case scenarios. And their Support team is always VERY responsive, often replying within an hour or less. Integration with Salesforce and Pendo opens up a lot of other possibilities that only strengthen the already great offering.

1. Very attentive and responsive CSMs and support team 2. User freindly and highly configurable for our needs 3. Has many features that usually require you to purchase additional tools for i.e. NPS 4. API and intigration with CRM and other key platforms as well as the built-in reporting functionality. 5. CS AI is really great for generating email templates and customer briefs. 6. Great automation features via playbooks and journeys.

Helps me focus on what my team is currently doing with their customers and helps the team understand what their next interactions and meetings should consiste of.