Dock transforms the b2b buyer and customer experience by providing a single destination for clients. Instead of navigating multiple email threads, hidden attachments and random links, clients visit a personalized portal when they need something.
The portals are easy for client managers to set up and host all of the key resources related to the relationship (links, pdfs, embeds, videos, action plans, etc.). Along the way, client managers get analytics to move deals and projects forward. With Dock, client managers save time and impress clients.
I love using Churn Zero to gather Account information at glance, like usage stats, and which admin uses the tool the most. This helps me know who to reach out to with important account-related questions or upsell opportunities.
I use ChurnZero to stay on top of how my customers use my product and if their usage numbers start to decrease. Being able to see exactly what a customer looks at most to tailor my calls with them is super insightful and ultimately leads to customer retention. I can't really speak to the implementation of ChurnZero, but since I've started using it, it has easily become one of my most used tools to interact with customers. Elise, our account manager, is fantastic, proactive, and extremely helpful, and friendly.
I love that I have a dashboard that pulls informtion from my CRM and several other tools to give me a holistic view of my customers. This is the closest I've come to a single pane of glass to understand where I have to focus my efforts to keep my clients happy.
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What is ChurnZero?
We're the Customer Success platform and partner for growing SaaS and subscription businesses.
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
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