I love how everything can be automated in ChurnZero. It seems like there are endless possibilities to achieve our desired outcome. The Churn Score is also a helpful tool to identify at-risk customers. Building emails is also very easy and it's a super flexible tool. I also like the ability to create plays and journeys. It's an effective way to scale customer marketing efforts.

Journey and Playbooks are incredibly effective when one wants to automate customer journey tasks. CZ also helps to structure its processes. A real time saver, and I think I'm not even using half of the possible features.

The ability to easily segment out certain customers to facilitate ongoing customer engagment to get ahead of churn and address issues as soon as possible