ChurnZero is the perfect business assistant. All accounts, activities, dashboards, playbooks all in one easily-accessible place

ChurnZero is my essential tool for understanding my customers. As a Customer Marketing Manager, it's crucial for me to know where customers are in their lifecycle and tailor communications accordingly. It integrates seamlessly with Salesforce and is incredibly user-friendly. Our Customer Success Manager, Veronika, has been exceptional—attentive, knowledgeable, and always ready to help. I use ChurnZero daily and can't imagine managing customer relationships without it. The 'Playbook' area is my favorite, especially with the new conditional logic feature. This allows me to run continuous or one-time playbooks for renewals, events, or product launches efficiently. The tool is very intuitive and easy to use. Additionally, the bi-weekly check-ins with our CSM, Veronika, have been invaluable. She helps optimize our playbooks and shares best practices from across the industry, along with numerous tips and hacks for successful deployment.

The best thing about ChurnZero how it is the one stop shop for organizing everything I do and also takes the remembering of day to day tasks and check ins. It's like my brain working on the whirlwind of business while I focus on what's in front of me.