Having insights we never had are amazing. And while the platform is really powerful, we are learning how to manage it ourselves which helps feel self-reliant as a team.

Working in CS Ops, my entire world is in CZ, and i use it daily. The ability to dynamically segment accounts and contacts (and many other items) to put customers in buckets for reference or for actions is so useful. Show me customers who are past renewal, with X Product, who don't have a SPOC assigned, that are in Pennsylvania who have a high churn score. Of course automating plays for messaging and internal tasks and alerts is great, but bringing it all together in dashboards make all the data useful. Support is terrific and responsive!

The power that Churnzero has, how widely you can implement it. It is very customizable. With the Slack integration anyone in your organisation can query information about your customers. The many native other integrations such as Freshdesk, Gsuite and Salesforce make it very connected and powerfull. Once it's fully setup, it will pretty much be all your CSM's need to work with customers. It will allow you to really scale more and keep tabs on all of your customers activities, all of the time.