Churn Zero has completely changed the way both our CSMs and leadership interact with customers. All customer information is in one place, and unlike our Sales system, CSMs can quickly and easily set up customized dashboards, journeys, plays and and automation without costly consultants and long wait times. We now have reliable churn scores, automation and one platform for capturing and tracking VoC feedback.

This is my second time choosing ChurnZero as my Customer Success platform. For me, ChurnZero meets my requirements as follows: 1. Rubust solution with a wide feature set, helping me manage, track, engage, and train my customers. Automating some of the processes and engagements reduces costs. 2. Ease of use 3. Ease of integration to other platforms such as our CRM and support 4. Facilitates collaboration with other teams in the organization by enabling dashboard sharing, integrated support App, bi-directional system updates, and more. 5. Consolidating the work of the CSM into one platform ( calendar integration, email integration, view to support tickets, etc...) 6. Implementation is straightforward and not complex 7. Good support and Knowledge-base content 8. I get the impression that the roadmap is aligned with the market trends and that ChurnZero is investing a lot to be a leader. One of the most important items for me is the company and service. I am very satisfied with the attitude and service I received during the integration. They were always willing to help, jump on a call, and make sure the solution meets my needs.

There are so many functionalities built into the platform, the more I use it the more new tricks I learn to get better results and better data. It allows me to set up communications to customers while at the same time creating health checks that give me better visibility into our customer accounts and their use of our services.