Range of features Easy of use and visibility Good service and support Relatively easy integration Value for money

We used to have another CS platform but ChurnZero has some additional features that really helps us. Being able to create multiple HealthScores, having a bult-in AI and having track records are the most apealling features. We also had a lot of support for the implementation, it wasn´t easy but with their help we were able to implement in 1 month. We had a lot of integrations and the ingrations hub works perfectly. We were able to aplly it to all of our CS operation and we use it in a daily basis. Their support team ir really fast, we can get important answers in less then 10 minutes. And another important aspect is the ease of use!

What I enjoy the most about ChurnZero is how easy it is to grasp the features and functionality. The interface is clean and simple to navigate. Resources are always available in the Success Center or via the Customer Support Team. With the visibility of customer data, ability to setup reports and own customer emali communication, our CS operations have drastically improved. CZ has allowed our Team to better segment customers, priortize outreach and better "train the trainers" (i.e. CSMs).