People’ are engaged immediately and a few existing customers with questions were intercepted as they were about to log on to the members only part of our website who had service questions. We found out immediately about their question and they were called right away. This blew them away. Incredible service.

Terry, Vijee and the team are very friendly, efficient and respond quickly. I also enjoy the online portal where we can go and check responses.

I had doubts about how effectively our script could be executed, but the agents have demonstrated they are very capable of adapting to our script and providing excellent online chats with potential customers.