I often get requests for collaboration or media coverage through my website and I missed some of them sometimes because my email inbox is filled with promotions and spams. Now I'm not missing any important requests and inquiries anymore, thanks to channel.io. It's been great and helped me build relationship with my fans and collaborators.

Channel.io offers FREE chat widget with super easy integration. Within 1 minute, I could have website visitors open a cute chat window and start engaging with us. With their account and onboarding manager Chris's help, I realized that it is MORE THAN a chat widget. It is like conversation-as-a-service!! It supports free chat, support bot and content-driven chat. All conversations are tied to a customizable CRM. At any time, all operators can easily see who this customer is and what is the chat history. It is a really efficient tool for implementing strategies to implement & test different conversation rules. The tool is easy to use, and I got a lot of support from Account Manager Chris to learn and try conversation rules.

I like how everything is bundled up together in terms of CRM, marketing campaigns, team chat, and live chat. The support bot feature adds an extra layer of expereince when it comes to answering my customers FAQ's.