1. The platform is easy to use and offers a wide range of features that are customizable to fit the specific needs of businesses. 2. Channel.io can integrate with various business applications, allowing businesses to communicate with customers across multiple channels, including email, social media, and SMS. (Slack is the best) 3.The customer support is exceptional, with a responsive team that is always willing to help customers.

We've been using Channel.io from day 1, and we've never considered any alternatives because it's been so great. It is a powerful tool to not only communicate with our users, but also to build a relationship with them. We implemented it during the beta period of our product. The fact that Channel.io keeps track of previous conversations and user profiles really helped our small team to add personal touches to our customer service. That tiny detail creates a huge difference in customer experience. Being able to leave internal notes within the conversation is also tremendously useful. When I don't quite know how to answer a question, my team members can pop into into the conversation and leave internal notes that's only visible to me. It saves so much time because I don't have to constantly switch from window to window. On the other hand, the customer isn't getting overwhelmed by messages from 2-3 different people. The pricing is also quite flexible. We had a few months where our MAU was fluctuating around the threshold. But it was so easy to switch between plans, and whatever extra we paid would automatically be deducted from next month's bill. It was one less thing to worry about.

Channel.io made communication simple and streamlined. I needed a way to handle customer inquiries while I was away, while also being able to focus my time on important customers and questions. Channel.io helped me do this without feeling overly burdened. I used this in the previous company and it was amazing. I wish my new company also used this.