Its very good for IT help desk analysts. Even users can raise any request at ease and even the IT helpdesk associates can manage this tool effectively. Good for SLA management. Good options to set the ticket priority.

Not a bad service desk application and this can be used for other organizations (not just IT). You can set up which services you want done and then allocate them to other people on your team, they get a notification and can do it on their own time.

This is an easy to use program that can be used across different parts of our organization.