C Desk is unable to integrate with systems, whichs not good, for our team. It has been not working well for our requirements without any glitches. The categorization of tickets for work transfers proves to be lesshelpful.

I liked it's accessibility of finding the customer details as we received a ticket or a service request. Also it knowledge base article as per the issue easily pops up on their own.

A prebuilt platform to enable a smooth onboarding for the new employees.