Booking Engine (Cendyn)

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Convert lookers into bookers with market-first innovations and features using Cendyn’s responsive, powerful, intuitive, and elegant booking engine. Optimized for single and multi-property groups, or large hotel brands, our powerful booking platform offers strong merchandising and cross sell opportunities designed to increase your direct booking revenue. Quickly and effectively create flexible, multi-layered promos based on various criteria in just minutes, without the need for new rate plans. We also make it easy to connect to our comprehensive eCommerce platform, the first CRS-integrated solution that collectively brings your hotel website and digital marketing efforts together as one.

Pegasus CRS & Distribution

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Disconnect from legacy systems. Connect to the Pegasus CRS. Take full control of your hotel’s distribution strategy with Pegasus CRS, an award-winning, state-of-the-art, cloud-based reservations solution with intelligent rate and inventory management tools for enterprise customers. Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our platform’s cloud-native and serverless architecture future-proofs your technology and enables you to scale your business without lag or downtime. We offer robust connectivity through complete global distribution via hundreds of channels and integrations to your PMS, and more.

Rate Match®

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One powerful set of conversion rate optimization tools to drive higher direct bookings Give your guests the confidence to book directly by showing you have the same or better rate than the OTAs. Across thousands of hotels and geographic areas, Rate Match delivers a 56% increase in conversion rates on average. Whether you own a single hotel, several properties, or have a portfolio with multiple brands, Rate Match allows you to gain control of your parity performance and drive record direct bookings. Get instant notifications when Rate Match finds a lower price elsewhere, as well as options to match the price and make the lower rate instantly bookable based on rules you set. You can also use Rate Match to adjust your prices by as little as 1% to match an OTA price, enabling you to capture more bookings and drive substantially higher revenue per visitor, while preserving your average booking value.

Call Center (Cendyn)

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From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs. Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability. Utilize deep integrations with your loyalty or player programs and unite your data from multiple sources in a single call center platform, giving reservations agents a 360-degree view of your hotel’s most valuable and loyal guests. Increase your ROI by driving more direct bookings and handling reservation calls more efficiently to minimize operational costs. Track metrics including conversion rates, talk time and denial reasons through reporting solutions offered by Pegasus CRS.

Cendyn Website Design & Creative Services

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Inspire travelers with award-winning website design and technology built uniquely to personalize the travel planning journey. Cendyn�s CMS deftly manages content and scales with your growth. Drive website engagement and urgency with personalization features and easy to use administrative functionality such as room configuration to convert lookers into bookers. Our state-of-the-art cloud hosting platform provides secure, lightning-fast download speeds using CDN technology and a 99.9% uptime guarantee. Cendyn�s CMS leverages the power of the Starling customer data platform (CDP) to harness user data, driving clicks and conversions by serving personalized content, offers and imagery based on first-party data pulled from multiple sources such as the booking engine, PMS, CRM, and stay data. Our technology can also integrate with popular third-party solutions and custom integrations. Our CMS boasts built-in connectivity to some of the largest booking engines and seamlessly connects to others.

Cendyn Ovations

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Cendyn Ovations supplies a solution to manage, track and analyze your ticketing programs and other entertainment spend and tie it directly to results in revenue and ROI.