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CBS Information Systems Inc

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2 reviews
  • 2 profiles
  • 3 categories
Average star rating
3.5
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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CBS Information Systems Inc Reviews

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Tracy M.
TM
Tracy M.
Irvington, Kentucky
09/27/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

Not dialing for donuts

I like the speed and reliability of the sodtware. I can multitask while calling people and make my notes. I can shine.
TM
Tamica M.
02/08/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great for making multiple calls at once

I like that it gives you the option to make multiple calls at once

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