It is not hard to use bright pattern, the Customer service reps are really helpful and very responsive.

This product encompasses more of what we wanted than any other product. It's very fluid and was easy to incorporate with Avaya. With support's help, we could switch to this contact center with no downtime.

I liked the help explaining and building what our company needed. I like that I have a person I can talk to or email when I need something - that is Highly valuable to me!