The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality.

Bright Pattern is a fantastic call center telephony system with many in and out of the box options for managing customer contacts.

We find the bright pattern platform an excellent tool for managing interactions with our customers, we use all channels and with this we offer an excellent experience. additionally the agent interface is very friendly and intuitive, as the configuration is very simple.