They are extremely helpful. There are helpful links on the website and support will work with you to help you get through any issues you are having with a script.

Our health system has used BWS to automate revenue cycle processes for 10+ years. Over that period, we have developed a strong working relationship with the Boston Software team and have found them to be very responsive to our suggestions for improving the performance of their tool. The Boston developers have implemented many of our suggested changes (many thanks to Shawn Yeaton!) and released to all users. BWS has proven to be a powerful tool for automating 200+ processes within our revenue cycle.

Support for the using the product and working through your issues is great