Honestly, for the price I'm paying, the product is solid. I've had my gripes with their support team and some of the UI changes they've made over the past year, but overall, they're addressing a critical business function that's remained affordable even as my team has expanded. The ability to track my time and have the hours automatically populate into an invoice has been incredibly time-saving. Offering online payments while passing on fees to clients who choose that option has been a great feature as well. Overall, the templates and integrations have made the product very enjoyable to use, and it's become so essential that I actually take the time to reach out to customer support and provide feedback when things aren't working correctly.

I enjoy using Bonsai because it has all of the built-in tools and documents I need to run my business on a daily basis which allows me to be able to streamline my processes. The set-up process was easy and the customer support team quickly answered my questions.

It's incredible to send contracts, proposals, invoices, and forms to clients all in the same platform. I love that Bonsai is a one-stop shop for freelancers and small businesses. I use Bonsai almost every day for my business. Their support team is very helpful and quick to respond to any issues I may have encountered.