program screen makes it easy to view all programs & statuses

Integration, reliability and ease of use

I like that's it's simple. Once you understand how to work with it, it is incredibly easy to use and communicate through it. I like how I can set reminders on my records that I track so that I can receive emails that let me know I need to update something or reach out to someone. I also like how in every record, I can attach any document that is pertinent to that record so then later on, i can send an email out with all of those documents combined.