The breadth of the tool - within the configuration, we have a complete ratings & reviews program enabled, from setting the Collection, enabling the Display and providing an area for Response. The analytics tools are decent; the Client Success team is great.

We've been using Bazaarvoice for a while now, and it's made a big difference for our online store. The setup was pretty straightforward, and the platform is easy to navigate. We've noticed a real increase in the number of genuine customer reviews, which has been great for building trust with new shoppers. The review moderation is solid, so we don't have to worry about fake or irrelevant feedback slipping through. Plus, the analytics tools are super helpful for understanding what our customers think and how our products are performing. Their support team is also really responsive and helpful whenever we have questions.

It syndicates product reviews to retailers; sometimes.