I use Balto when responding to calls. It helps me by being more effective and creates detailed wrap-up notes to easily copy and paste into other apps like Salesforce. Balto helps me by finding answers to basic questions, greeting customers correctly, and gathering notes while I'm working on other tasks. I like being able to address every detail the customer mentions because Balto listens to the whole conversation. What I like most about Balto is being able to multitask while also not missing any detail of the conversation because Balto takes down notes. I also enjoy how Balto gives me positive feedback and reminds me to sound more 'human'. Balto reminds me to not only address the customer's needs but also react to the customer's feelings. Additionally, the initial setup of Balto was extremely easy.

I like that Balto helped us scale QA because it allowed us to score more calls. I appreciate the great support team. They take feedback well. The initial setup was easy.

I really love the real-time speech analytics tool Balto offers. It provides real-time insights into conversations, ensuring we cover everything necessary on calls to achieve one-call resolution. Balto acts as a real-time procedural safety net for our agents with the playbooks we write, providing greater compliance oversight and control. My team has really appreciated the direct client support model; we meet weekly with the client support management team to discuss results and customize the tool to meet our needs. This close partnership allows us to identify opportunities, strengths, and weaknesses in the software, helping us customize and advance the tool. Additionally, Balto's ability to ensure consistency in the overall caller experience, regardless of which agent is taking the call, is invaluable. This compliance and procedural safety net helps us be comprehensive and consistent in our daily interactions.