Changes to its setup are conveniently done - they could be set up without going through Avoxi admin. Technical representatives are amiable, and support is readily available. The tool itself is also easy to navigate.

It was easy for me to get all the data that I need. I also like the Whisper feature where you can remotely monitor a live call. It is also easy for me to get all the information that I need for reporting and analysis. I also like the live feature where I can view the current status of my staff and their daily activities. The data can also be modified based on agent, teams and even the entire department which makes it easy for the Support team to create an analysis based form the staff performance.

The easy way we can integrate Avoxi with our existing PBX, in addition with a very good price and calling plans. It's a friendly platform for the final users.