Author-It is superior when it comes to managing large amounts of complex, single-sourced content. It easily handles variations to content, and the UI is intuitive. I know that whatever content-management challenges that come up, Author-It will handle them. The support I receive from the Service Desk is second-to-none. They get back to you quickly, and genuinely care about your question or issue.

The ability to reuse content is extremely helpful. Combined with the ability to use variants for specific situations, Author-It really helps us deal with the complexity that our projects throw at us.

AIT allowed us to grow from 1 help system and 20 paper manuals to multiple help systems (in a variety of flavors) and well over 100 paper manuals. Single-sourcing, reuse, variants, and release states allow us to work smarter, not harder, as we keep up with release updates.