Communication with Simplr, is so easy. The fact I can share feedback and Simplr take immediate action is great. The ability to scale the Simplr volume based on busy needs is incredible.

We have benefitted from them clearing up our workflow by taking these more simple tickets and allowing our team to focus on more complex issues and escalations. They are also able to escalate to the rest of the team if it is out of their scope and so we don't have as much concern about misinformation or wasting the customers time as much.

Simplr has helped me as a Customer Service Manager by taking a vast majority of our online chats as well as our "Tier 1" email tickets. They've given my agents the ability to focus on more complex cases. Simplr agents are fast and efficient at answering chats. Our Simplr representative is always available to meet and answer questions or to help solve problems.