Assembled WFM

166 reviews

Assembled is the all-in-one platform for modern support teams, combining AI agents with intelligent workforce management. With Assembled, teams resolve over 50% of interactions automatically, forecast demand with 90%+ accuracy, and optimize staffing across in-house and BPO teams for all channels. The result: support that’s faster, more efficient, and more human.

Assembled AI

23 reviews

Assembled’s AI Agents automate customer conversations across chat, voice, and email with speed, reliability, and a human touch. They integrate seamlessly with your existing support stack, follow your escalation logic, and mirror your brand voice, ensuring every interaction is helpful and consistent. With chat, voice, and email agents, custom agent builders, an automation workflow builder, flexible use cases, and built-in performance metrics, they’re designed for both speed and precision. Complementing them, Assembled Copilot empowers your human agents with real-time guidance and automation — from draft replies, live translation, and suggested actions to full conversation history and custom action buttons — enabling faster, more accurate resolutions across more channels, all built for operational excellence.