It's efficiency, quick results and the appropriate way to manage large groups of people

We use Aspect WFM, WFO and RTA, and have been very successful with the product.

I appreciate the ease in running different reports, as well as the ease in which Aspect talks to Avaya and Kronos. I also really like Empower! Most staff using it are very happy with being able to use a URL to view their schedule. The 'Help' index is really useful, too. I participate in a lot of the ASUGA webinars and they are wonderful.