Speaking to a few colleagues from different businesses it was reassuring to see that others had similar issues to ourselves but on a more inspiring approach some were way ahead and stated how much time they've got back from the system.

I personally like the encompassing employee engagement and business needs can now be both served within the same platform,

We have had some difficulties with communication with aspect, 18 months into our contract. We often need help or some guidance to support our business needs. It’s sometimes difficult to be a happy customer when aspect can be quite rigid with the support. Regardless of this the product itself is good and Aspect seem on board with feedback and generally seem to do what they can to highlight difficult areas.