The forecasting ability. It allows one for forecast well in advance and offers many "what-if" scenario forecasting

The extent of complexity and the capacity to customize the tool as needed. It is beneficial to set the standard of service, working hours, efficiency of the employee, historical records, view of leakage etc. It also has the potential to provide a parent-child relationship between categories of contacts connected to agents who are specialized in managing them. It provides routing sets which can be managed by single qualified or multi-skilled individuals. The integration and management of forecast and schedules is simple. Features such as monitoring multichannel performance, measuring shrinkage and determining staffing tolerances are very useful for wide contact centres.

Product solves for the common NorAm based scheduling models very easily. WFO UI is modern and relatively easy for agents to use.