The Ask Nicely implementation team helped us in getting started and running multiple feedback campaigns for our Accounting and Human Resources teams. Seeing feedback on their dashboard helped our leadership understand who to give kudos to and who needed some more training / help with their duties. Our company had some unique use cases for their product, so they helped us with biweekly meetings and monthly checkups to ensure that we weren't missing out on any of their feature set.

The support team and the account manager are great. Spent lots of time with us to ensure we got the most out of the tool.

All automated and customers tend to be more honest with their feedback when they participate whereas they may not be as honest face to face.