- An organised and user-friendly way to monitor the progress of implementation, an adjustable structure (template/tasks) - I like that there is a direct access to the calendar, allowing clients to schedule meetings easily

I love how intuitive it is and easy to customize for my clients. The ability to create templates and then further customize those templates is awesome and really shows this was designed with Customer Success in mind. A big bonus is that you can sync it with Hubspot and track plan activities. I also love that the task based planning makes it really clear who's waiting on what. The automatic emails nudging clients about overdue tasks is also super helpful.

Think about Arrows as a wonderful map where both the client and your Onboarding team can see where we are at any time. "YOU ARE HERE" kind of red dot on a map. And then, the Onboarding process is not "abstract" anymore, things move because either the customer or you check off a task. All the way until we are up and running.