Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
We were looking for a survey/form tool that would be able to dynamically pull data from Salesforce records and write data back to Salesforce records. I'm glad that we found SurveyVista. It is extremely powerful (and therefore quite complex) and their support staff have really gone above and beyond in helping us.
LL
Luison L.
IT consultant with Bedrock Success and part-time Philosophy teacher in secondary schools
I have tried and tested several different Survey/Feedback apps for a number of years, and I can honestly say that SurveyVista no only has the most comprehensive set of features and functionality you would wish to have in a Survey/Feedback app, but it also provides a powerful application for designing Forms for gathering data into Salesforce. It's like having two apps in one!
Add to that the incredible support you get from the Ardira developers, who reply to our queries within hours and always try to incorporate our suggestions and functionality requirements into future releases, and you end up with a Best-in-Class app for gathering feedback and requesting information from Contacts (or any custom object!). And yet it is more affordable than other similar apps with less functionality.
I could not recommend this app enough: try it out for yourself - you will not be disappointed.
We moved to this from SurveyMonkey as we wanted to move our data to within Salesforce. The platform has even more survey options with question types for every use case. The support team are also excellent, I recently had a question regarding reporting and the team spent 30 minutes on a call with me explaining all the different options I have available and even offer to build custom dashboards for you for an additional one time fee.
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