AppColl data belongs to the user. The data can be downloaded and manipulated in many useful ways. Further, data from the USPTO can be imported directly into AppColl, avoiding the tedium and and errors associated with data entry. The billing system is very easy to use and produces invoices in PDF or in formats that can be uploaded into client billing systems. AppColl's customer support people respond to questions on the same day, usually within minutes of submitting the question.

I like that the 7 modules (Tasks, Matters, Prior Art, Files, Billing, Reports and Contacts) use the same general layout and functionality. Therefore, the same general processes (with a few exceptions) can be applied when using filters, creating reports, accessing info and uploading information. Also, I like the ability to customize default tasks and create custom tasks to remind the staff and attorneys about procedures that can be easily forgotten. One of the best things is the extremely prompt and thorough assistance from the Appcoll's customer support. Once, I wanted to filter for a series of conditions that wasn't possible, so appcoll support figured out an Excel formula to create a database query. They use creative problem solving to make my job easier. Also, new features are frequently added to fix bugs or respond to our requests.

- Autodocketing of US actions - USPTO form autofilling - form letters - billing module