Anecdote is an amazing tool to pull insights from customer support data We have it connected to our intercom, and the insights are amazing. The tagging & sentiment analysis are spot on, and helps our team stay up to date with what our customers are saying It even noticed a bug in our app we hadn't spotted ourselves - can't recommend it enough!

The tool is powered by ChatGPT, and let me tell you something, It's a total game-changer! This tool is a time-saver, efficiently processing large volumes of text including arabic language and providing invaluable insights. What's even better is the collaborative team behind it. They're open to feedback and make it feel like you're part of the process.

Their dashboard is super insightful and you get an insight into customer pain points, what customers love about your product and churn reasons. Very useful when trying to make big decisions about your product tbh. Great support and had us onboarded same day.