Amplify is good at showing me where I am compared to the other agents. My team leader is able to see where my stats are for aht and fcr which is what we are focused on right now. I don't know how they did it before, but I get sent videos to watch when I need help on something. I think it saves time for my team leader when we go into the coachings, she does not have to tell me everything I need to focus on.

i log into amplifai twice a month for my one to ones with my tl. we can record the session and we go through the coaching form. the form is helpful to guide the conversation and I can look at my stats before the meeting and know what my tl is going to say before he says it. before we implemented amplifai we couldn't see where we were until we saw it on the board.

AmplifAI has changed my coaching sessions with my manager. I'm able to see where I am against my goals and how i'm going against my peers. Since we started recording the coaching sessions, I don't have to be confused on what was said, and I don't have to ask my manager to remind me. I get a pop-up reminder when I have a committment coming up. I also like the ability of being able to acknowledge messages that used ot be in different systems. I really like the ability to play games that allow me to make even more money. I can make a commitment that I can hit and make some extra money when I hit it, especially when I need to make rent. AmplifAI also has an amazing cs team. I am able to get ahold of a knowledgable representative who has been in my shoes and can help me with my issues.