Alterna CX

Alterna CX

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Alterna CX, one of the top 30 leading Voice of Customer solutions in Gartner's Market Guide for Voice-of-the-Customer Applications, can deliver a comprehensive view of the entire customer and employee experience management from channels, data to insight in a single platform. Alterna CX is an end-to-end platform with sophisticated dashboards and self-service reporting enabling experience professionals to capture and collect all data, analyze insights automatically with full suite NLP text analytics, assign tasks and take action under one roof. We address the pain by automating a cycle in which we capture direct and indirect feedback during customer or employee interactions; understand the root cause of experience and address relevant actions before they become a bigger problem. We are working with some of the leading banks, retailers, and insurers in the EMEA region. Learn what we can do for your organization by getting in touch with us at https://alternacx.com/get-in-touch/