Best: User interface and ease of use for any nontechnical person Ability to have communities in different country and collect feedback, interacting with members of community through hub

The platform is relatively easy to use. They are always adding new features. The Account - Customer success manageers are typically quite helpful.

The team's communication is always, always best in class. They are accessible quickly through any number of channels, always willing to jump in and assist, and able to think creatively to find a solution even to unique business issues. They are amazing at predicting our needs and consistently keep our community engaged and active. The platform itself is easy to use and I find very intuitive. Making a survey and sending it out to just the right cohort is a snap. It's also easy to pull down responses and quickly turn those into insights, whether it be a survey I launched or a quick poll put together by our community management team. The Analytics tab has been a great way to share metrics out to wider org stakeholders as well, easing our ability to show value to those not on the platform. I am quite literally on the platform every day and have used other big names in the industry and have really enjoyed using Alida this year.