I depend daily on the online bookings, the rate management, and photos of each site. I love that customers can automate their billing - I never see their credit card number, which builds trust. I manage 100% of this from remote. My manager has her own account with limited access and she can do much of the work from a tablet at her house. It's a great tool. As a new user, we have questions all the time. I send an email with my problem and customer support writes me back the same day with how to solve my problem. Much of the time, I can find the answer on their knowledge base.

First, I like how easy it was to set up. So many other reservation systems charge a big setup fee and take days to set up which i don't get. But I was able to get up and running pretty quickly. One of my favorite things about firefly is getting an email alert at 9pm telling me a new reservation was made, and I didn't have to do anything! When people do call though, I pull up the reservation grid and I can see instantly when I have spots open. But my favorite thing of all, is how easy it is to record utilities. We charge for electricity at the first of each month. We send an alert to all the guest telling them how much their card will be charged, and then a day or two later I charge the cards. This used to take hours with our old system (Resnexus). It took probably 30 mouse clicks PER UNIT to do this. And I would have to come back and remember to charge the cards a few days later. With firefly, I do all this on 1 page and takes at the most 2 minutes, with just a couple clicks per unit. On that one page, I record all electricity readings, schedule the payment, and schedule the payment notification they get a day or 2 earlier. It saves me so much hassle every month. Not only that, but I used to have a calendar I kept to remember when to charge our monthly guests. Firefly does this all automatically now too, so I can just sit back and watch the machine hum!