The app is so clean. It was easy to teach everyone the app operations. We don’t really have to spend time in the committee office to look through records now. Like I can be at home and browse through the records in the app while chilling. Collecting and tracking maintenance is easy. Managing the gate has become more efficient and professional. Our guards are actually performing better since we switched to ADDA Gatekeeper after a great experience with their ERP version.
To be very honest, most of us were wary to try it out initially. We did not want an already messy situation getting worse. But support system is mindblowing. We were literally handheld through transition process. They were patient with our questions. And we had a LOT of questions. Whenever we had doubts and needed more support, the Deployment Team was there to help.
We have been using ADDA for almost 6 years now. The member invoicing module is very well designed. It's a quick resolution to all issues in a residential complex, be it the complaints, booking of common facilities or management of funds. The customer support is excellent. You approach them with a problem and their full support team swings into immediate action.
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