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3 Creeks Technologies

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3 reviews
  • 2 profiles
  • 2 categories
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4.8
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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3 Creeks Technologies Reviews

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Macy H.
MH
Macy H.
Account Manager at State Farm ®
09/28/2021
Validated Reviewer
Review source: G2 invite
Incentivized Review

The best way to track and monitor reports.

The ability to track cases and monitor progress.
CH
Candice H.
07/21/2020
Validated Reviewer
Review source: Organic

Easiest Software for Remote Calling

It’s easy for users to switch statuses for availability and they’re all color coded. You can also use keyboard shortcuts to switch statuses without having to use a mouse
Caitlin N.
CN
Caitlin N.
Claims Adjuster at State Farm
03/05/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Queue Manager

We recently switched to queue manage over our previous call software. It’s easy to find all the operations we need

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