Products

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social mess

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, Q

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments

Pythia is a one-stop-shop of affordable AI tools for scaling the productivity of your Zendesk. – Advanced Macros helps to utilize macros in Zendesk Support. – Advanced Shortcuts helps to utilize shprtcuts in Zendesk Chat. – Macros Reporting provides an in-depth view of macros usage trends. – Pythia Classifier categorizes incoming tickets automatically.

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Proactive Campaigns app is a mass email-sending tool for Zendesk that helps to perform and implement the best email marketing practices from your customer support account. All you need is just compile customer list from your Zendesk ticket or contact database or import all contacts from a CSV file. Then compose your email body, set assignees, and select the needed email sender address. Besides, you can even select different ticket forms for specific email campaigns or send internal notes in bulk

Premium and responsive themes for Zendesk Help Center.

Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.

The purpose of the connector is to enable hassle-free syncing of data from the Zendesk knowledge-base to Salesforce Knowledge. Why do you need a connector over manually transferring data from Zendesk to Salesforce? The manual ETL process to move data is complex and would take a few weeks to a few months (depending on the amount of data). The connector, however, reduces that timespan to a few days. By establishing a thorough connection between both the knowledge bases, you can be assured of hassl

GDPR Compliance is a Zendesk add-on that allows processing data privacy requests in bulk. Namely, its users can simply create filtered lists to delete, anonymize, or retrieve customer and ticket data in bulk. The processes can be scheduled so that one doesn't have to be present all the time and work on more important issues. With this Zendesk plugin, it's possible to be compliant with: GDPR; CCPA; PII; LGPD; PIPEDA; APEC; CBPR; HIPAA; PCI.

Video Reply is an app for Zendesk for recording video tutorials in Zendesk tickets. With the Video Reply for Zendesk, you are able to: -Capture the screen or record from the camera -Add video to your tickets from the video library -Request a recording from your client without the app installed on their side -Download any video from your library

Tidying up your Zendesk data has never been easier! With the Purge My Zendesk app, you can clean up your Zendesk in just one click. Say goodbye to unnecessary tickets, users, and organizations hassle-free. Simply install the app, select the data you want to delete and start the bulk process. No more spending hours manually erasing contacts or tickets one by one. Now you can focus your valuable time on more important tasks.

Easily find out about your clients' reputation with just a few clicks! It can be time-consuming to check if someone is under sanction, and you usually have to visit multiple websites and enter lots of information. But now, with the new Sanctions Check app for Zendesk Support, you can speed up this process. This app helps you show that your company is responsible and trustworthy. It also helps you comply with KYC (Know Your Customer) and AML (Anti Money Laundering) laws. Key Benefits of the Sanc

NPS and Survey for Zendesk is a comprehensive tool that empowers businesses to gather valuable feedback, measure customer satisfaction, and drive strategic improvements directly within Zendesk Support.Key Features:- Four Survey TypesThe app offers 4 different survey types, including 5-star form, 0-10 rating, Yes/No questions, and Text feedback surveys, catering to various feedback scenarios and preferences.- Automated Trigger-based SendingSet up automated triggers for survey distribution based o

Devart SSIS Data Flow Components for Zendesk allow you to integrate Zendesk Tickets, Contacts, Groups, Tasks, and other objects with other cloud applications and databases via SQL Server Integration Services (SSIS). They include optimized Zendesk Source, Zendesk Destination, and Zendesk Lookup components and provide their own Zendesk Connection Manager.

FirstSupport, integrated with Zendesk, is an AI Assistant designed for Customer Support Teams. We help you achieve better customer support KPIs without the need for additional hires, by giving your customer support team the superpower of AI. Our tool enables agents to understand any languages, rapidly draft responses, translate conversations, summarize tickets, assign tags, evaluate interactions, and much more. Features: 1. Instant response drafting Whenever your customer support team opens

Devart Excel Add-in for Zendesk allows you to connect Microsoft Excel to Zendesk, quickly and easily load data from Zendesk to Excel, instantly refresh data in an Excel workbook from the database, edit these data, and save them back to Zendesk. It enables you to work with Zendesk data like with usual Excel worksheets, easily perform data cleansing and de-duplication, and apply all the Excel's powerful data processing and analysis capabilities to these data.

GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade fea

Citrix Virtual Apps and Desktops lead the industry in desktop and app virtualization. Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace

One simple data management supertool for cloud platforms. Effortlessly organize, manage, and cleanse data in Salesforce, Marketo, Intercom, Zendesk, Hubspot, Yext.