Products

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel

Whether you are developing an unprecedented product to open a new market, incorporating new technology to advance product capability and performance, or upgrading an existing product to meet user needs, dealing with complexity is critical to project success. It’s essential that you properly understand the problem, evaluate candidate architectures, understand interactions and dependencies, and manage risks and interfaces. Good MBSE helps elicit, manage, and communicate product information so that

The Latitude by Genesys collections solution has comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and managers with the tools to manage the debt collection and recovery process. Extending credit to consumers, debt collections, and collections and recovery on delinquent or charge-off accounts are all complex functions. And outdated solutions or those not designed for such complexities are les

The Genesys Cloud EX™ solution is designed to help companies support their workforce with technology that improves their overall experience. You’ll have access to more accurate forecasting and scheduling, which addresses your employees’ desires for better balance between work and life commitments. It also enables you to support remote, hybrid and office-based work.

Sync for Genesys allows simple sync scripts to synchronize partial or whole Genesys environments. Maintain full records of synchronized changes. Crate portable and scripts for use in any Genesys Configuration environment. All links and dependencies are automatically handled.

Scripting for Genesys allows scripted changes to be executed in any Genesys environment. Achieve 100% accurate data entry in seconds. Create portable scripts, without the limitations of DBIDs to be used in any Genesys environment. All. All inter-links and dependencies are automatically handled.

WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.

With Mobile Office for Genesys you can now integrate your branches to make better use of staff and their different skill sets. Every worker within a branch can now run his own tasks and take any interaction at any moment by using his mobile device and Mobile Office for Genesys.

Genesys Cloud Accelerator™ is a cloud hosted Genesys Professional Services application that can be utilized in any Genesys Cloud deployment, be it a new organization or a migration from a legacy environment. It allows for the rapid creation and import of configuration settings in minutes. Genesys Cloud Accelerator™ streamlines the process, and simplifies the administrative work related to the set-up of commonly updated objects and attributes of the Genesys Cloud configuration.

Audit Trail for Genesys helps track changes, activity and license usage within your Genesys platform.

Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Voxai Solutions specializes in enterprise communications systems technology providing consulting services and business strategies.

The PureInsights Hosted SQL Database for PureCloud is ideal for customers who have internal Business Intelligence and Analytics (BI/A) teams who leverage industry standard reporting tools such as Tableau and PowerBI. Start building custom reports in as little as 24-48 hours from activation!

Adapter integrates easily existing Voxeo Prophecy IVR into Genesys platform.

Genesys Cloud Voice is a voice over IP telephony service that you can activate for use with your Genesys Cloud organization.

EasyConnect Video makes it possible to manage face-to-face communications on all PC's and mobile devices within the Genesys call center environment. Using the WebRTC infrastructure, EasyConnect Video automatically optimizes sound quality and video resolution while providing a secure video communication.

A guide/template for customers using Genesys Cloud for their business. This solution enables contact centers to a chat assistant for agents as interaction widgets over Genesys Cloud chat interactions.

Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability supported by Lex bots and Kendra search. With this solution, businesses can answer even more complex customer queries and increase the use of self-service channels without live agent assistance.

Genesys Cloud for Virtual Agent by Google CCAI allows customers to leverage Google's Contact Center AI features to expand CX capabilities. Deployment of Google Dialogflow in combination with Genesys Cloud is a powerful combination for a variety of self-help applications with the possibility of routing to a customer service representative.