Products

The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Cloud embedded inside Siebel so always visible and accessible whatever interaction is managed by the agent.

ValGenesis Validation Lifecycle Suite (VLS) is an AI-powered, fully integrated platform designed to manage the entire validation lifecycle within life sciences organizations. By unifying applications such as iVal, iClean, and iOps, VLS transforms traditional, paper-based validation processes into efficient, digital workflows, ensuring compliance and accelerating time to market. Key Features and Functionality: - iVal: Enhances validation processes with AI-driven authoring, automated execu

Genesis Technologies is an authorized academic software re-seller that is focused on servicing the computer software needs of health care providers, students & teachers, schools, and eligible 501(c)3 non-profit organizations.

Omni-Intelligence provides the platform enabling managers, supervisors and agents to see a complete picture for Contact Centers real-time operational data. With passive and active quality monitoring of all aspects of the involved technology including historical data and predictive analytics which is made available at a glance while pro-actively alerting key managers when critical situation arises.

WebinarJam is a webinar system designed to produces a complete live stream event from registration to replay.

Kartra is an all-in-one online business platform for internet marketers.

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Univ

The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your organization to the skilled agents trained to respond to Instagram feeds.

Relesys is a Software-as-a-Service (SaaS) company founded with the sole purpose of creating a more engaged and united workforce. The communication and performance platform enables companies to strengthen their internal communication and performance by providing employees access via an intuitive user-friendly app, with all the information they need to succeed with their jobs, thus improving the overall performance. Relesys has a strong product-market-fit within the retail industry, but the platfo

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

Genesis has the right Call Accounting solution for every size business, industry and application.

NuGenesis ELN, the analytical electronic laboratory notebook (ELN) capability of the NuGenesis Lab Management System, allows laboratories to document observations, control procedures, exchange information with other software solutions, and easily find and collaborate on scientific results. NuGenesis ELN optimizes the utilization of information collected and cataloged by NuGenesis SDMS. With an open and flexible design, NuGenesis ELN easily adapts to fit and support existing free-flow or prescrib

SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all customer interactions across channels throughout the contact center with over 180 pre-built data connectors. Our platform uses AI to create actions from insights to improve operational efficiency, enforce adherence to compliance and coaching processes, and increase agent retention. Leading companies

Multimedia, SaaS-based virtual interviewing and candidate evaluation software application

Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their respons

Glance Networks provides omnichannel visual engagement including screen share, cobrowse, mobile app sharing, and agent video technology to enable enterprises to improve customer satisfaction, service center efficiency, app transactions, and sales conversion rates.

Leica Geosystems, a pioneer in geospatial measurement solutions, offers a comprehensive suite of products designed to enhance efficiency and precision across various construction and surveying applications. With nearly two centuries of innovation, Leica Geosystems provides tools that integrate advanced technologies such as GPS satellite navigation, laser rangefinders, and imaging laser scanners to deliver accurate and reliable data for professionals worldwide. Key Features and Functionality: -

Automated Speech Recognizer is a software solution that converts spoken audio into text that is supported by a variety of languages.

Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.