Articles

What is issue tracking? An issue tracking system is any software application that allows users to record and follow the progress of every customer ticket or "issue" in their inbox until the problem is resolved. Issues can be tracked in the context of software applications, IT services, and more. The issue tracking process begins with customers informing support teams that there is a potential issue that they are experiencing. The issue tracking system records this, and stores it alongside other concerns raised by the customer in the past. An agent on the support teams is then notified that there is a potential issue the customer is facing. By looking at the issue, along with past issues the customer has logged, agents will have a much greater understanding of how to best resolve the customer’s problem. This personalized approach increases user satisfaction and can potentially help retain customers. 

What is version control? Version control is the practice of tracking changes to software code. Version control software aids teams in keeping track of all modifications made, and noting what still needs to be done. As the rate of software development continues to become more rapid, version control processes and systems can help software teams work more efficiently. If a mistake occurs, version control can help developers look back and check past versions of code, and identify what went wrong. While version control itself is a process, several different tools can be utilized to aid the version control process.

“Alexa, list all of the hot technology trends for 2019.”

Virtual project management? What is this, Ready Player One?

Rental properties can be a serious cash cow for real estate investors.

Job-stealing robots are the worst nightmare for most workers. But not all robots are out to steal your job.

Let’s avoid another WeWork fiasco, shall we?

What is a web portal? A web portal is a web-based platform that collects information from several different sources and streamlines them into a single access point for information. This allows users to receive relevant information personalized to the user’s unique needs. 

In 2008, Steve Jobs confidently dubbed the MacBook Air the “world’s thinnest notebook”. 

As I chip away at creating an omnichannel software category for G2, I’ve been thinking a lot about how to define omnichannel software.